Existing systems
Include the installation address, equipment serials, monitoring screenshot and fault description. Active matters are triaged by safety, availability and warranty pathway.
CONTACT / PROJECT DESK
Let’s define the next step.
New enquiries are normally acknowledged within one business day.
JUST A QUESTION?
Start with a conversation.
No property address or project brief needed. Write your question and open it in your email app, or call Nexen directly.
Open email with my question ↗
Your email app opens a draft. Nothing is sent until you send it.
Service & support.
Formal complaints
Email with “Formal complaint” in the subject. Nexen identifies an owner, acknowledges the matter and provides an escalation path in writing.